Shipping and returns

AUSTRALIA Flat rate Shipping

INTERNATIONAL Flat rate Shipping

Regular / Parcel Post

Includes signature on delivery and tracking. We endeavour to dispatch within 1 day of order, once payment has cleared, unless out of stock.

Within South Australia:
Metro – up to 2 business days
Country – up to 5 business days
Outside SA:
Metro – up to 3-6 business days, depending on lodgement and destination points.
Country – 5-6 days

Please ensure you provide an postal address that is attended.. or a PO box. If your item is Return To Sender, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.

Express Post

Yes we do. Choose from the following services.

International Post- standard

Includes signature on delivery and tracking. We endeavour to dispatch within 1 working day of order, once payment has cleared, unless out of stock. Usually 6-10 days, please refer to this link for your actual location. International Post Guide

Please ensure you provide a postal address that is attended. If your item is Return To Sender the purchaser will pay the cost of reposting.

International Post- express Includes signature on delivery and tracking. Dispatched within 1 working day of order unless out of stock. Usually 2-4 days, please refer to this link for your actual location. Please note there are often delays outside of our control during peak period times. All delivery dates listed above are estimates only and we are not liable for any loss or damage suffered due to these delays. Orders are subject to availability and we do our best to make sure everything is available. There may be circumstances when an order is placed but becomes unavailable due to unforeseen circumstances, in which case we will contact you. Please ensure you provide an postal address that is attended. If your item is Return To Sender, there will be a fee charged to you to repost your item. The post office will hold your parcel for 14 days waiting for your collection. After this it will be sent back to us. At this stage if you do want us to resend back to you there will be another postage charge. We hope you understand as we are being charged for the send back. Please make sure you have given an accurate address, look out for a calling card if you are not home. We also nominate that Australia Post or Shippit send you notifications every time your product is scanned via email. We do not refund lost items or missed attempted deliveries that return to sender.

Please inspect all items in the presence of the courier or postal worker before signing for the delivery to ensure it has arrived undamaged. Any claim is voided after the goods have been signed for. If any items have arrived damaged please retain all packaging, document the damage where possible with photos, and contact us immediately. We cannot take responsibility for any uncollected, lost, broken or stolen parcels not sent via Courier or Express post and/or extra insured up to the total value (overseas customers) or signed for as received and in good order (domestic customers).

Please ensure you provide a postal address that is attended. If your item is Return To Sender, there will be a fee charged to you to repost your item. The post office will hold your parcel for 14 days waiting for your collection. After this it will be sent back to us. At this stage if you do want us to resend back to you there will be another postage charge. We hope you understand as we are being charged for the send back. Please make sure you have given an accurate address, look out for a calling card if you are not home. We also nominate that Australia Post send you notifications every time your product is scanned via email. We do not refund lost items or missed attempted deliveries that return to sender.

Creating an account isn’t required but it will just speed up the process for subsequent orders.

https://auspost.com.au/mypost/track/searchOur postage service provider, Australia Post, will automatically email you tracking info based on the email you have provided in checkout. Keep an eye out for this email and if you haven’t received please check your junk mail.

Tracking within Shippit:

When you receive an email along with the Track delivery button, it will then route to the Shippit tracking page: https://app.shippit.com/tracking

There is a field called, Shippit ID. This is what you will need to use on the Tracking page in Shippit.

Alternatively you can use the standard tracking number recieved and track via the AusPost tracking website or equivalent international postal sites.  

https://auspost.com.au/mypost/track/search

If you are unhappy with your purchase/s for any reason please contact us within 3 working days of receiving your parcel/s & we will do our best to resolve the matter quickly. All enquiries are to be sent to hello@botanica.boutique with ‘Return request’ as the subject heading.

If you wish to return an item because you have changed your mind, we will offer you a refund, less the freight costs, if the following conditions are met:
* Returns must be received within 10 days of receiving the order.
* The product/s are still in their original packaging, no damage. Products must be re-saleable, unused & still in original condition.

Please note: Return postage costs for ‘Change of Mind’ returns must be met by the buyer & under no circumstances will be paid for by Botanica Boutique. If product is returned in not new condition you will not be refunded and subsequent fees will be charged for the item to be returned back to you.