Order FAQ
What Shipping Methods Are Available?
Botanica ships from Adelaide, South Australia. We partner with Shippit.com to deliver to you to enable seamless integration with DHL and Auspost International.
INTERNATIONAL STANDARD
Includes signature on delivery and tracking. We endeavour to dispatch within 1 working day of order, once payment has cleared, unless out of stock.
Transit times 6-10 business days
International Post Guide
Please ensure you provide a postal address that is attended or a PO box. If your item is Return To Sender, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.
INTERNATIONAL EXPRESS
Includes signature on delivery and tracking. Dispatched within 1 working day of order unless out of stock.
Transit times 4-6 business days
International Post Guide
Please note there are often delays outside of our control such as Customs and during peak period times. All delivery dates listed above are estimates only and we are not liable for any loss or damage suffered due to these delays. Orders are subject to availability and we do our best to make sure everything is available. There may be circumstances when an order is placed but becomes unavailable due to unforeseen circumstances, in which case we will contact you.
Please ensure you provide a postal address that is attended or a PO box. If your item is Return To Sender, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.
Lost or Damaged Orders
Please inspect all items in the presence of the courier or postal worker before signing for the delivery to ensure it has arrived undamaged. Any claim is voided after the goods have been signed for.
If any items have arrived damaged please retain all packaging, document the damage where possible with photos, and contact us immediately.
Please ensure you provide a postal address that is attended or a PO box. If your item is Return To Sender, there will be a fee charged to you to repost your item.
The post office will hold your parcel for 14 days waiting for your collection. After this it will be sent back to us. At this stage if you do want us to resend back to you there will be another postage charge. We hope you understand as we are being charged for the send back. Please make sure you have given an accurate address, look out for a calling card if you are not home. We also nominate that DHL and Australia Post send you notifications every time your product in scanned via email.
Payment
What Payment Methods Are Accepted?
We accept payments via Paypal and Stripe. Both allow you to use your credit card also.
Is Buying On-Line Safe?
Look out for https URL and the padlock symbol. Opt for your mobile phone network over public Wi-Fi.
Orders & Returns
How Do I Track My Order?
Our postage service providers, DHL and Australia Post, will automatically email you tracking info based on the email you have provided in checkout. Keep an eye out for this email and if you haven’t received please check your junk mail.
How Can I Return a Product?
RETURNS POLICY: OVERVIEW:
If you are unhappy with your purchase/s for any reason please contact us within 3 working days of receiving your parcel/s & we will do our best to resolve the matter quickly.
All enquiries are to be sent to hello@botanica.boutique with ‘Return request’ as the subject heading.
CHANGE OF MIND RETURNS
If you wish to return an item because you have changed your mind, we will offer you a refund, less the freight costs, if the following conditions are met:
- Returns must be received within 10 days of receiving the order.
- The product/s are still in their original packaging, no damage. Products must be re-saleable, unused & still in original condition.
Please note: Return postage costs for ‘Change of Mind’ returns must be met by the buyer & under no circumstances will be paid for by Botanica Boutique.
If product is returned in not new condition you will not be refunded and subsequent fees will be charged for the item to be returned back to you.
We cannot take responsibility for any lost, broken or stolen parcels not sent via Courier or Express post and/or extra insured up to the total value (overseas customers).
What about taxes?
Import duties and taxes are payable by the purchaser. Delays may holdup deliveries due to US customs processing but this is very rare in the US. Botanica Boutique declares the actual value of all items sent. If you fail to pay your countries customs charges, the item is sent back to Botanica Boutique by default. Botanica is liable for the return postage cost. In this case, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.